Vice President Property Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Vice President of Property Management is responsible for overseeing the operations and growth of RiseBoro's property portfolio, ensuring RB-managed properties exceed performance standards in health, safety, maintenance, energy efficiency, and profitability. This role manages a growing portfolio of 2,200 units, with plans for significant expansion over the next five years, and develops a high-performing team to optimize operational efficiency and service delivery. The Vice President of Property Management will play a critical role in driving RiseBoro's mission and growth by ensuring that properties are well-managed, compliant, and financially sustainable. This leader will work to enhance the organization's impact, improve the lives of residents, and contribute to the long-term success of RiseBoro.

Key Responsibilities: Leadership & Strategy

• Serve as a senior leader contributing to RiseBoro's organizational growth strategy, impacting investments and key initiatives
• Establish performance goals for property management teams, and regularly update the CEO and CFO on progress
• Identify and address emerging risks and opportunities, developing actionable plans to mitigate risks and enhance portfolio performance
• Foster partnerships and cultivate relationships with key stakeholders, including funders, partners, and local organizations
• Develop financial budgets and operational plans in collaboration with the CFO, ensuring divisional efficiency and sustainability
• Represent RiseBoro as a brand ambassador, aligning internal and external communications with organizational values and mission
• Oversee operations, compliance, and maintenance across the property management, maintenance, and facilities teams
• Collaborate with other departments, including Asset Management, Risk Management, Legal, HR, Finance, and Procurement, to ensure cohesive operations and strategic alignment
• Drive the implementation of industry best practices, ensuring scalability and adaptability across changing market conditions
• Ensure adherence to local, state, and federal property management laws, maintaining compliance across the portfolio
• Deliver clear, actionable reporting and dashboards to track performance and drive operational improvements
• Provide oversight and leadership in maintaining high-quality property standards and tenant services
• Develop and implement strategy to improve tenant communications across the portfolio
• Facilitate and manage regular communications with 32BJ union representatives
• Negotiate requests for use of RB Housing portfolio of Youth Center space by outside partners &/or vendors that bring resources to the Housing and Education Division
• Serve as facilities liaison to NYCDOE
• Work with Director of Maintenance, Purchasing Director and other leaders to identify and address inefficiencies and opportunities for cost reduction

Operational Excellence

• Direct property management, leasing, and compliance teams, ensuring alignment with RiseBoro's overall goals and values
• Implement and manage property maintenance strategies, working closely with the Asset Management team to optimize service quality and cost-effectiveness
• Drive tenant communications and satisfaction, implementing systems to improve engagement and response
• Collaborate with other departments to optimize the use of property management software (e.g., Yardi) and streamline reporting processes
• Negotiate and manage contracts for maintenance, repairs, and supplies to optimize service delivery and cost control
• Conduct regular property inspections and reviews, assessing performance and identifying opportunities for improvement

Fiscal Management

• Partner with the Business Manager to develop and approve annual property management budgets
• Monitor budget adherence and support property managers in controlling operating expenses and addressing tenant delinquency
• Work with Finance to ensure accurate and timely reporting of financial data, supporting strategic decision-making and forecasting
• Manage capital expenditures and ensure that fiscal controls are maintained for property upgrades and renovations
• In collaboration with Business Manager, review and approve the annual budgets for the property management department and individual properties prior to submission for management and fiscal approval

Staff Leadership & Development

• Lead and mentor property management staff, promoting a culture of accountability, integrity, and operational excellence
• Support professional growth by designing and implementing training programs, identifying areas for improvement, and fostering innovation
• Evaluate performance, provide constructive feedback, and recommend professional development opportunities for property managers
• Oversee salary recommendations and performance reviews for property management staff, ensuring equitable compensation based on performance

COMPETENCIES

• At least eight years' experience in affordable/multi-family property and asset management
• At least six years supervisory experience
• Proven experience in property management, with a strong track record of leading large, complex portfolios
• Excellent leadership, financial, and operational management skills
• Strong knowledge of property management best practices, relevant regulations, and industry trends
• Ability to build collaborative relationships across departments and external partners
• Experience working in a complex non-profit business environment a plus
• Strong writing and oral communication skills; ability to effectively communicate with different audiences in different contexts
• Knowledge of Yardi or a similar property management system required
• Demonstrated change management experience highly desirable
• Experience with Microsoft Office programs, with proficiency with Word and Excel;
• Successful management experience in a unionized environment a plus;
• Experience in managing complex teams in diverse geographies;
• Familiarity with LIHTC, HOME, HPD, NYSHCR and HUD compliance;
• Financial analysis (annual budgeting, profit & loss, cash flow);
• Bilingual (Spanish) a plus;
• Must be detail-oriented and possess excellent communication and organizational skills;
• Strong entrepreneurial spirit, positive attitude, professional maturity and stamina for a fast-paced environment with changing priorities

EDUCATION EXPERIENCE

• Bachelor's degree; major in business, finance, operations or another related field preferred
• Any combination equivalent to education and experience that provides the required knowledge and skills may be considered qualifying