Manager, Clinical Performance and Patient Safety

MANAGER, CLINICAL PERFORMANCE & PATIENT SAFETY

Reference #: 2025-32

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Manager, Clinical Performance & Patient Safety

Department/Section

Clinical Affairs

Employment Status

Permanent Full Time

Targeted Starting Salary Range

$115,731.20-$137,430.80

Work Mode

Hybrid (2 Days Per Week)

Location

Head Office or Any Base Location

Hours of Work

8:30 am - 4:30 pm

Posting Open Date

March 7, 2025

Posting Close Date

March 21, 2025

Uplifting Your Career at Ornge

The Manager, Clinical Performance & Patient Safety (MCPPS) oversees the development, implementation, and evaluation of patient safety and clinical quality improvement initiatives. Oversees Paramedic Certification, Ministry of Health Base Hospital Review, and Accreditation Canada EMS and Interfacility Transport Standards. Leads efforts to enhance clinical outcomes during patient transport, ensures adherence to safety protocols, and collaborates with the Medical Advisory Committee and Chief Medical Officer on quality improvement activities. Manages auditing programs and investigations, tracks clinical performance, and presents outcomes to senior management to continuously improve Ornge's clinical operations and patient safety standards.

Key Accountabilities

Analyzes and interprets reports, ensuring data validity and modifying collection methods as needed.
Develops performance indicators and synthesizes recommendations from the Ornge Quality Improvement Plan involving multiple partners.
Leads development and measurement of performance indicators for patient-related strategic plans.
Investigates sentinel events and patient harm, driving improvements in ongoing care.
Oversees patient and family partner surveys, facilitating action plans based on feedback.
Grows the design, development and delivery of solutions that elevate team effectiveness and capabilities, and the evolution of a high-performance culture.
Drives process improvements through identification of opportunities to automate and leverage technologies.
Focuses on data integrity and quality to provide greater insights and timely analysis, leading to better data-driven decision making.
Regularly reviews existing programs, processes, and practices to ensure continuous improvement, innovation, and alignment to fulfil the broader Ornge strategy.
Measures and communicates success metrics to partners across the business.
Communicates internal content to drive change management efforts.
Aligns Clinical Affairs processes with other departments to streamline operations and enhance patient safety.
Identifies challenges and opportunities, prioritizing patient safety initiatives in collaboration with Risk Management and other departments.
Assesses high-risk implications and provides timely information to senior leadership.
Responsible for the certification of all Paramedics following initial education activities/onboarding.
Oversees paramedic practice elements, including ongoing investigations, paramedic interviews, reintegration, and other certification matters.
Works with the Director of Paramedic Operations/Chief Paramedic to assist with service compliance related to Ornge’s Service Operators Certificate, including but not limited to oversight of base visits/inspections and narcotics tracking.
Leads national accreditation efforts (e.g., Accreditation Canada EMS and Interfacility Transport), ensuring compliance with standards and implementing improvements.
Reports on accreditation status, assesses performance indicators and modifies processes to meet patient needs.
Maintains oversight of Base Hospital Review and Ministry of Health requirements.
Coaches and develops a team of top talent creating a culture that fosters engagement, passion, and enthusiasm for the organization’s vision, mission, and values.
Oversees a team of professionals and manages their performance.
Uses change management to lead and support the planning and implementation of transformation initiatives and business process reengineering.

Qualifications

Post-secondary education in a related field and a registered healthcare professional, such as a Critical Care Paramedic, Advanced Care Paramedic, Registered Nurse (Critical Care/Emergency), or Respiratory Therapy with a minimum of 5 years of independent practice.
Master’s degree in a related field, ideally related to the designated portfolio.
Minimum of 5-6 years of experience in mentorship or leadership.
Education or qu