Manager, Security

**_Role Impact:_**

The Manager, Security is responsible for managing the Security program at a high-profile, mixed-use urban property. In collaboration with the Senior Manager, maintaining the safety and security of the property for employees, tenants, and visitors is a critical component of the role. The Manager, Security will focus attention on maintaining company standards and industry best practice in the areas of Emergency Management, Operational Management, People Leadership, Budget & Administration, Health & Safety and other relevant Security Department functions.

• *_What you will deliver:_**
• Manage a large security team comprised of Security Supervisors, Assistant Supervisors, Control Centre Operators (Dispatchers), Access Control administrator (if applicable) and 70+ front-line Unionized security personnel.
• Ensure all aspects of the Security program are assessed and updated regularly to remain current with Cadillac Fairview standards and industry best practice, and to continually achieve operational and fiscal efficiency.
• Develop, implement and monitor operational procedures, processes and standards to facilitate ongoing and effective Security Management practice.
• Provide ongoing support and counsel to clients on security-related issues.
• Planning, leading and conducting investigations including interviewing, proper collection of evidence and presenting summaries of findings.
• Assist with the implementation, upkeep, and testing of emergency response plans to ensure the property is prepared to deal with a wide range of potentially adverse incidents.
• Contribution towards Property Action Plans and management of follow up actions to the property Security Risk Assessment (SRA) to ensure identified issues are addressed in an expedient and prioritized manner.
• Quality assurance to ensure overall compliance with required standards.
• Establish, maintain and leverage key external contacts (i.e. law enforcement) through regular interaction, provide and maintain a high level of security service at the property.
• Management of security-related work projects, with an emphasis on continuous improvement and maximization of value.
• Contribute towards future planning, maintenance, expansion, administration and integration of security-related systems and technology within the facility to ensure ongoing high standards, and cost-effective service.
• Visible leadership by walking the property and engaging with employees, clients and tenants regularly.
• Maintain positive and constructive relationships with key internal contacts by providing timely and accurate support as required to ensure open communication is fostered
• Identify security incident trends and follow up to ensure appropriate security response.
• Contribute to the setting of individual and team objectives within the Security Department and ensure these are achieved to a high and consistent standard.
• Manage the activities of employees to ensure the timely and effective achievement of departmental goals and objectives, within prescribed policies, procedures and standard business practices.
• Provide regular motivation and coaching to all staff to encourage ongoing professional development.
• Administer the collective agreement and/or security contract and ensure Security Supervisors receive proper training and ongoing direction in this regard.
• Contribute towards and administer Security Department operating and capital budgets and associated financial reporting. Optimize revenues and expenditures to demonstrate maximum value for the property.
• Manage the administration of major service contracts for the Security Department and ensure contractor compliance to agreed-upon standards.
• Prepare, review, distribute and file daily memoranda, staff records, correspondence and other pertinent communications
• Active member of the Joint Health & Safety Committee (JH&SC) and support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations.
• Assist the Joint Health and Safety Committee (where applicable) in conducting accident investigations.
• Assist in conducting regular inspections and risk assessments in common areas and tenant leased premises
• Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned by the Senior Manager, Security & Life Safety.
• Act on behalf of the Senior Manager, Security & Life Safety if requested in the event of absence or in emergency situations.
• *_What your strengths are:_**
• Ability to motivate, coach and mentor
• Ability to foster a respectful work environment where team members are accountable for delivering on CF’s Service First program, while abiding by Security Standard Operating Procedures (SOPs).
• Strong analytical, problem solving and decision-making skills
• Strong organizational, prioritization and time management skills
• Strong interviewing and investigative s