About Pinterest

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace the flexibility to do your best work. Creating a career you love? It's Possible.

We're looking for a strong Safety Specialist to join our Content Operations team - responsible for the enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Trust and Safety Enforcement Operations organization and will be an impactful member of the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you'll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects. In this role you'll build familiarity with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

What You'll Do

Independently develop, monitor, interpret, and understand policies and procedures, while ensuring they match organizational strategies and objectives focused around our Hateful Activities (Hate Speech) and Graphic Violence policies
Accountable for content moderation processes within our Critical Harms pod, utilizing a strong understanding of relevant policies and procedures to ensure prevention of harmful content on Pinterest
Uses policy proficiency to perform content moderation, make enforcement decisions, take enforcement actions, and influence scaled content moderation efforts
Responsible for the oversight and execution of BPO KPIs such as quality scores and turnaround times for Critical Harms workflows, providing insights and clarifications to mitigate quality gaps with both vendor and internal teams
Identify gaps and trends in content workflows to make recommendations for risk mitigation
Collaborate cross-functionally to improve processes and support projects and act as a point of contact for cross-functional partners
Embrace ambiguity, change, and a growth mindset
Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps

What We're Looking For

College degree in a relevant field such as business, economics, law, public policy or equivalent experience
5+ years experience in the tech industry working in the enforcement / Spam space
Demonstrated strong experience in an operational and/or support role
Experience working with outsourcing teams / scaled support
A customer-focused individual who shows inquisitiveness: you put Pinners and Partners first and propose solutions that provide a safer experience for both
Strong critical thinking skills and the ability to evaluate issues objectively
Demonstrated experience working on multiple projects simultaneously; remains focused and productive
A strong communicator that can confidently present learnings and influence stakeholders using data-driven solutions

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
This role will need to be in the office for in-person collaboration 1 time per half and therefore can be situated anywhere in the country.

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only

$80,710—$166,168 USD

Our Commitment To Inclusion

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.

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Safety Specialist II