Case Manager

About the Opportunity: Case Manager

We're looking for individuals who demonstrate sound decision-making skills, exceptional communication, adaptability, strong teamwork, and the ability to follow through and deliver results.

As a Case Manager at WSIB, you'll play a vital role in guiding injured workers and employers through the claims process. You will be responsible for making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties.

Your work will require you to

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers.
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently.
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return-to-work outcomes.
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed.
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow-through on all activities.
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work.
• Identify and address barriers to recovery and return-to-work, leveraging resources and expertise as required.
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner.