JOB DESCRIPTION

Job Description

ABOUT US

Community health is about more than just vaccines and checkups.

It’s about giving people the resources they need to live their best lives.

At Neighborhood, this is our vision: a community where everyone is healthy and happy.

We’re with you every step of the way, with the care you need for each of life’s chapters.

At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually.

We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality.

Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.

If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE

The Safety & Security Officer plays a vital role in advancing the mission of Neighborhood Healthcare by fostering a safe, secure, and welcoming environment for patients, staff, and visitors.

This role is not only responsible for security patrols and incident prevention but also for delivering compassionate, service-oriented support that aligns with Neighborhood Healthcare’s mission statement.

This role requires a proactive approach to risk mitigation, basic safety-related maintenance, and respectful interaction with individuals across diverse backgrounds and needs. Security Officers serve as ambassadors of safety/security that promote a welcoming and secure environment for all who enter our clinics.

SCHEDULE

Monday - Wednesday 11:30 AM - 8:30 PM

Thursday - Friday 10:00 AM - 7:00 PM

Additional Sites for Coverage: Pediatrics, Elm, EVP, Downtown, Hickory, San Marcos, Valley Center, Grand, Ohio, and Ivy

RESPONSIBILITIES

Safety & Security Operations

Conduct high-visibility security patrols throughout clinical buildings, grounds, and parking areas to deter incidents, identify risks, deter theft, violence, and unsafe behaviors
Monitor and report potential safety hazards or environmental concerns (e.g., broken lights, spills, unsafe walkways)
Respond promptly and professionally to incidents involving patients, visitors, or staff, and conduct thorough and timely documentation
Follow established safety protocols and organizational procedures in all interactions and decisions
Make decisions according to proper policies and procedures
Always remain alert and visible to provide a reassuring presence to patients, staff, and visitors
Enforcement of access control policies, visitor screening, and facility protocols in a respectful, culturally sensitive manner
When requested, escort employees, visitors, or patients to vehicles or destinations, especially in low-light and high-stress situations
Complete Security Event Log (SEL) entries thoroughly and promptly after incidents or observations

Administration & Compliance

Greet and assist patients, employees, and guests in a professional and courteous manner
Escort patients in need using facility-provided wheelchairs and ensure safe transport to and from entrances
Perform occasional basic maintenance tasks without compromising security responsibilities when safety or cleanliness is compromised
Report any unsafe conditions to safety/security leadership
Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries/unsafe conditions immediately
Maintain current knowledge of policies and procedures as they relate to safety work practices
Be knowledgeable of each site's fire extinguishers, emergency exits, evacuation routes, and utilities shut offs
Follow all infection control procedures including blood-borne pathogens protocols
Maintains privacy of all patients, participants, employees and volunteer information and access to such information for official purposes only
Comply with all regulations regarding corporate integrity and safety/security obligations
Report on all behavior, activity that is unethical, fraudulent or unlawful to safety and security management

Security Officer Duties & Expectations

Serve as a role model for professionalism, customer service, and safe conduct across all sites
Travel between Neighborhood Healthcare sites for training, event support, critical incident response and other operational needs
Demonstrate compassion, integrity, and cultural sensitivity in every interaction
Help create a welcoming and caring environment for those we serve
Support the organization’s mission by promoting safety that reinforces trust, equity, and access to care
Maintain a professional appearance and demeanor that instills confidence in patients, visitors, and staff
Participate in regular safety and security training, including de-escalation, emergency preparedness, and healthcare compliance
Willingness to work flexible hours and travel to sites for operational needs

EDUCATION/EXPERIENCE

High school diploma or equivalent required
Current active CA Guard Card required
BLS certified or willing to certify within 30 days of employment
One year’s experience as security officer required or similar work experience
Valid CA driver's license and proof of valid auto insurance required
Must have a personal cell phone to use for work (monthly stipend provided by NHC) and personal vehicle to drive between sites (mileage reimbursement paid by NHC)
Experience in healthcare, public safety, or community service settings preferred
Bilingual (Spanish) highly preferred

Pay Range: $21.01 - $29.42 per hour, Depends on Experience (DOE)

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position.

While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

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Safety & Security Officer Job at Neighborhood Healthcare in Escondido